Warranty & Express Replacement

Replacement Warranty

All products sold by Orvana are covered by a replacement warranty.

If a product becomes defective during the warranty period, we aim to replace it with a new unit after a quick verification process.

What we guarantee:

• Replacement instead of repair
• Simple and efficient process
• No unnecessary complications
• Fast, professional support from our UAE-based team

Replacement process:

To request a replacement, please contact us on WhatsApp (number available on our website) and send:

• Clear photos of the shipping label
• A short video clearly showing the product issue
• A few additional photos of the product

Once received, your request is reviewed and a support ticket is created. The product may need to be returned for inspection before replacement is approved.

If the issue is confirmed as a manufacturing defect, the replacement will be processed without unnecessary delays.

Important:

• Applies to verified functional defects only
• Does not cover misuse, damage, or external causes
• Replacement is subject to verification and stock availability

Our priority is simple: every customer should receive a fully functional, high-quality product through a clear and fair process.

📦 Replacement available
📍 UAE-based support